Reference

Terms Conditions That Apply to Your Account

These Terms & Conditions define how your gstar account works, how funds move through bKash, Nagad, and Rocket, and what each side agrees to once you open an account.

Account RulesPayment TermsWithdrawal PolicyEligible RegionsDispute Process
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gstar Terms Conditions That Apply to Your Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

If something in this agreement is unclear, or if you believe your account has been affected by a term you did not understand, reach out through any of the channels below. We handle terms-related queries with priority because they affect your funds and access directly. Keep your registered mobile number handy — we verify identity before discussing account-specific policy matters.

Live Chat Open the chat widget from any page while logged in. Mention that your query relates to terms or policy, and the agent will route you to the right queue. You will typically get a response within the same session without needing to repeat your issue.
Email Support Send your terms-related concern to the support address listed in your account settings. Include your account ID and the specific clause number if possible. Email responses cover detailed policy clarifications that live chat may not fully resolve in one go.
Account Dashboard Notice When we update terms that directly affect deposits or withdrawals through bKash, Nagad, or Rocket, a notification appears inside your dashboard. Tap the notification to read the full update and confirm acknowledgment before your next transaction.
HOW WE ENFORCE TERMS

Account Security, Data Handling, and Your Rights

These terms exist to protect both you and the platform. Below, we break down six operational areas where the terms have direct, day-to-day impact on your account. Each area explains what we do, what you can request, and who to contact if something needs changing. We keep data handling straightforward because your funds move through mobile wallets you use every day — bKash, Nagad, Rocket — and you deserve clarity on how account information connects to those transactions.

Identity Verification We verify identity when you request a withdrawal. You provide a photo of your national ID or passport, plus a selfie. This step protects your funds from unauthorized access. Verification typically needs to happen only once unless you change your registered details.
Data Retention We retain account data for as long as your account remains active, plus a reasonable period after closure for compliance review. You can request a summary of what we hold at any time through email support, referencing your account ID and registered number.
Cookie Usage We use cookies to remember your login session and preferred language. No cookie stores your bKash, Nagad, or Rocket PIN or wallet credentials. You can clear cookies from your browser settings, but doing so will log you out and reset session preferences.
Account Security Your account is protected by a password you set during registration plus an OTP sent to your mobile number for sensitive actions like withdrawal requests or password resets. Never share your OTP. If you suspect unauthorized access, contact live chat immediately to freeze the account.
Requesting Changes Want to update your registered mobile number, email, or payment method? Submit the request through email support with proof of ownership for both the old and new detail. Changes take effect after manual review by our team to prevent account hijacking.
Dispute Resolution If you disagree with a decision we have made under these terms — account suspension, withheld funds, declined withdrawal — raise a dispute through email within fourteen days. Include transaction references and screenshots. We respond with a written resolution or escalation path.

Common Questions About Our Terms & Conditions

We collected the questions our support team fields most often when people ask about policy, account rules, and how these terms interact with deposits and withdrawals. If your specific question is not here, reach out through live chat or email and reference the clause that concerns you.

Yes. Regardless of which mobile wallet you use to deposit — bKash, Nagad, or Rocket — the same terms govern your transaction. The deposit counts as acceptance of these conditions, and the same withdrawal verification process applies no matter your chosen payment channel.

No. One person, one account. If we detect duplicates through matching identity documents, phone numbers, or device fingerprints, we reserve the right to suspend all related accounts and review funds. Remaining balances are returned only after full verification.

Funds are held during the review period. Once our team completes verification — which may require you to submit identity documents — eligible balances are returned to the mobile wallet or bank account linked to your profile. Suspicious or fraudulent balances may be forfeited.

We post a notification inside your account dashboard whenever a material change goes live. The notification includes a summary of what changed and a link to the full updated document. Continued use of the platform after the notice constitutes acceptance of the revised terms.

The core account terms — identity, deposits, withdrawals, disputes — apply across every section, including sportsbook markets like cricket and football, live casino tables, slots, and crash games. Specific game rules sit under each product's own conditions, which supplement this main document.

Eligibility depends on your local law and the regions we currently serve. We do not claim legality in restricted jurisdictions. By opening an account, you confirm that accessing the platform is permitted under the laws applicable to you. We may request proof of residency during verification.

Contact support via email or live chat to request closure. Once you confirm, we process any pending withdrawals to your linked bKash, Nagad, or Rocket wallet and then deactivate the account. Reactivation after closure requires fresh identity verification and review of your previous account history.

Yes. Raise a dispute through email within fourteen days of the declined transaction. Include your account ID, the transaction reference, and any screenshots. Our team reviews the case and responds in writing with either a resolution or a next step for further escalation.

Promotional offers carry their own supplementary conditions — wagering requirements, validity periods, eligible games — which are shown on the promo page at the time of the offer. Those supplementary conditions sit on top of this main agreement and do not override it.

We collect your name, mobile number, email, identity document details, and transaction records. You may request a data summary or deletion through email support. Deletion requests are honoured subject to any retention obligation we hold under applicable regulation or ongoing disputes.

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