Reference

How We Handle Legal Matters at gstar

We keep our legal framework transparent so you know exactly where you stand. Access to gstar depends on your local law and eligible regions — and we lay out what that means for your account, your data and your payments via bKash, Nagad or…

Jurisdiction-Dependent AccessData TransparencyAccount ProtectionPayment ComplianceUser Rights

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DATA AND SECURITY PRACTICE

How We Protect Your Information and Account

Your data is not a marketing asset for us to trade — it exists so we can run your account, process your bKash, Nagad or Rocket transactions, and keep the platform secure. Below is what we actually do with the information you provide, how long we keep it and how you can request changes.

Data Collection Scope

We collect only what we need to verify your identity, process payments and maintain your account. This includes your name, mobile number, wallet details for bKash, Nagad or Rocket, device identifiers and login activity. We do not harvest contacts, photos or unrelated app data.

Cookie Usage

Cookies help us remember your session, language preference and device. We use session cookies for security and analytics cookies to understand how pages load on mobile browsers in Bangladesh. You can clear cookies from your device settings at any time without losing your account.

Account Security Layers

Every login triggers an OTP sent to your registered mobile number. Combined with your password, this two-step check keeps unauthorised access out. If we detect a login from an unfamiliar device, we flag it and notify you via SMS before granting entry.

Data Retention Period

We retain account and transaction records for as long as your account is active, plus a limited period after closure to satisfy any regulatory or dispute-resolution obligations. Once that window passes, personal data is permanently deleted from our systems.

Requesting Changes or Deletion

You can ask us to correct inaccurate personal details, export your transaction history in a portable format, or delete your account entirely. Submit the request via live chat or your account settings panel and we acknowledge receipt within a reasonable timeframe.

Who Handles Your Request

Policy and data requests go to our compliance team — not frontline chat agents. They review each case individually, verify your identity through your registered mobile number and wallet activity, then action the request or explain why a limitation applies.

Legal Position and Eligibility Notice

gstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

gstar operates as a digital platform offering casino games, sportsbook markets and live dealer tables. Whether you can access our services depends entirely on the laws applicable in your jurisdiction and whether your region is eligible for participation. We do not make claims about legality in

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any specific territory — that responsibility sits with you as the account holder. Before creating an account, verify that accessing platforms like ours is permitted where you reside. Our terms apply uniformly to every user who passes eligibility checks during registration. We process deposits and withdrawals
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through bKash, Nagad and Rocket because these are the payment rails our users actually rely on. When you fund your wallet or request a payout, the transaction is governed both by our internal policies and by the terms your mobile wallet provider sets. We retain the
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right to suspend or close accounts where we identify access from ineligible regions or detect activity that conflicts with applicable regulations. If your account is restricted, we communicate the reason and outline what steps, if any, you can take. No part of this page constitutes legal
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advice. We encourage you to seek independent counsel regarding online platform access in your area. Our policies update periodically — material changes are communicated via email to active account holders at least seven days before taking effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If something in our legal framework needs clarification, or you want to exercise a data right, we have dedicated channels. You do not need to navigate a maze — pick the path that suits you and expect a policy-trained team member on the other end, not a generic script.

Common Questions About Our Legal Policies

We get a lot of the same questions around eligibility, data and account rights. These answers cover what matters most — and if yours is not here, reach out through live chat or email for a direct reply from the compliance team.

Access depends on your local law and whether your region is eligible. We do not provide legal advice — verify your jurisdiction's stance on online platforms independently before registering. If we identify access from an ineligible region, the account may be restricted.

We collect your name, mobile number, chosen password, and the wallet details you link for bKash, Nagad or Rocket payments. We also log device type and login timestamps. Nothing beyond what is needed to run and secure your account is stored.

Yes. Go to your account settings panel and submit a data export request. We compile your transaction history, login records and personal details into a downloadable format. The compliance team verifies your identity before releasing the file.

Submit a deletion request through live chat or the account settings panel. After identity verification via your registered mobile number, we close the account and schedule permanent data removal once any mandatory retention period ends.

If we restrict your account due to eligibility or compliance reasons, any remaining balance is handled according to our terms. Where permitted, we process a final withdrawal to your linked bKash, Nagad or Rocket wallet after verifying ownership.

We share data only where required — with payment processors to complete your bKash, Nagad or Rocket transactions, and with authorities if compelled by law. We do not sell personal information to advertisers or unrelated third parties.

We notify active account holders via email at least seven days before any material policy change takes effect. A summary of what changed and why accompanies the notice. Continued use after the effective date means you accept the updated terms.

We use a two-step process — your password plus a one-time code sent to your mobile number. Unfamiliar device logins trigger an extra alert. If someone attempts access without the OTP, the session is blocked and you receive an SMS notification immediately.

Absolutely. Open live chat or go to account settings and flag which detail needs updating — name spelling, mobile number or wallet link. The compliance team verifies ownership and applies corrections, usually within a short turnaround once confirmed.

Reach our compliance team through the live chat widget or via the support email in your account settings. Describe your concern clearly, include your username and any relevant dates. They investigate independently and respond with findings and any corrective action taken.

How We Handle Legal Matters at gstar

How We Protect Your Information and Account

Data Collection Scope

Cookie Usage

Account Security Layers

Data Retention Period

Requesting Changes or Deletion

Who Handles Your Request

Reach Us About Legal or Policy Questions

Common Questions About Our Legal Policies

01 Is accessing gstar legal in my area?

02 What personal data do you collect when I create an account?

03 Can I request a full export of my account data?

04 How do I delete my account permanently?

05 What happens to my funds if my account is restricted?

06 Do you share my data with third parties?

07 How will I know if your legal terms change?

08 What security measures protect my login?

09 Can I correct wrong information on my account?

10 Who do I contact if I believe my data was mishandled?

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